• Los Alamos Clinic hours are from 8:30 a.m. to 4:30 p.m. Monday - Thursday. Our office is closed on Friday. We do not see patients from 12:00 p.m. to 1:00 p.m. Phone calls and business matters will be addressed from 8:00 a.m. to 5:00 p.m, including lunch. During these hours, if you are connected to our voice mail, please leave a detailed message, including a telephone number where you can be reached, so that we may assist you as quickly as possible.
  
• After-hours calls are handled by our answering service at our main office number: 662-2646.
  
• Obstetrical patients who have minor questions and concerns, or who think they may be in labor, can call Los Alamos Medical Center at 662-4201 - extension 230 and speak to a Labor and Delivery nurse.
  
• Acute emergencies are referred to the Emergency Room at 662-4201.

Location:

• Our Main Office is located in the new Los Alamos Medical Center Office Building, 3917 West Road, Suit 250. Enter through the main entrance to the new medical building and take the elevator to the second floor.  We are open Monday thru Thursday.

• Our Hospital-based Services are performed at the Los Alamos Medical Center; this includes all deliveries; in-patient and out-patient surgeries; and all emergency and in-hospital consultations. We do not provide hospital services outside of Los Alamos Medical Center.

Billing:

• Self-Paying Accounts: Payment in full is requested at the time services are rendered. If extended payments are necessary, prior arrangements must be made by speaking with the office manager or collections manager.
  
  • Surgical Patients: 1/2 of the surgical fee for major procedures is requested at the time of the pre-op visit. The balance of the account is to be paid by the 3rd month after surgery. Minor procedures are to be paid in full at the time of the pre-op visit.
    
  • Obstetrical Patients: 1/2 of the delivery fee is to be paid at the first prenatal visit, the balance to be paid by the sixth month of pregnancy.
    
• Insurance Accounts: Insurance claims will be submitted shortly after services are rendered. The required co-pay, deductible, and the estimate of the amount that insurance will not cover will be collected at the time of service.
  
• Collection Accounts: Old bills must be paid before the patient can be seen again in the office. If the patient does not have insurance coverage or Medicaid, payment must also be made for services rendered the day of the appointment, or the patient will not be seen.
  
• Note: Los Alamos Women's Health Services, P.C., accepts MasterCard and Visa. There is a finance charge of 1.5% per month (APR:18%) charge on all accounts 30 days past due. We reserve the right to charge our patients for copying medical records, missed appointments, duplicate prescriptions and other paperwork when necessary.